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Knowledge base
At Home Diagnostics
Field Tests
8
Communication/Power Problems
Display Won't Turn On, FTDI Error
Robot Won't Stitch
Robot Can't Trace or Does the Pattern Wrong
Stitch Length Problems, Carriage Encoders
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Logistics
Sales
5
How much does X cost?
How do I get updates for my repair/RMA?
Service Package
Quilting Questions
Perfect Stitch Videos
Technical Support
General
36
How do I get Technical Support?
My machine won’t stitch.
Why do I get a communication error on my Android tablet when I turn on my machine?
Machine is stitching where it is supposed to jump stitch
Error – Could Not Move To Start: Err: 1023
View all 36
Tablet
19
Power Cord How-to
My tablet is fully charged when I shut down, but when I power up, the battery is drained or it will not power on.
Android Won’t Connect To WiFi
Turn on Airplane mode to save battery life on your 10″ tablet
Fix the process.android.acore error message
View all 19
Black Motor Box
9
Test Robot/Butler Motors
Robotics Motor Errors
Error – X Motor Box Failure
Error – Y Motor Box Failure
Which Direction Should My Black Belt Be Turning on the Pulley?
View all 9
Perfect Stitch Regulator
10
What do the Lights On My Control Box (PCB Box) Mean?
Fix PerfectStitch Stuck In Bootloader (Android)
Motor/Index Errors or Motor not Working (No Stitching)
Setting Machine Motor Ratio
Why Won’t My Lights Work?
View all 10
Perfect Stitch App
15
Communication Diagnostics
Android Overview
Layout Tools Icon Guide
Import Patterns into Perfect Stitch
Perfect Stitch Tutorial 01 - Home Screen Overview
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Installation
2
Y-belt Installation
X-belt Installation
Templates
6
What Are Templates?
What size are the templates?
Will Any Stylus Work With The Templates?
Why Doesn’t the Meander Template Have Registration Marks?
What Are EZ Stops Used For?
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Getting Started
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0
Opt-out policy
0
Legacy
Legacy
16
Display wont respond, or the wrong option is being selected when I touch the screen.
Quilt Manager won’t Update from 4.18 to 5.01 or Keeps asking me to Update or Activate
Why Isn’t the Robot Icon Appearing On The Stitch Regulator Screen?
4.0 System Update – ESP, Pfaff, Viking, A1, Janome and Perfect Stitch
How Can I Restore My Display’s File System? (SVP – Viking)
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