If your machine is stitching where it should be jump stitching it is likely because you are engaging the needle on your handlebar, and not from the tablet. Since the tablet is what talks between the robotics machine, if you do not tell the tablet that the needle is on then it wont know to perform a jump stitch.

Do not use the handlebars to engage stitching. Doing so will not allow the tablet to tell the machine where to stop stitching and perform a jump stitch.

There is also a bug in the current build of the software where if you use the Morph Feature jump stitches will not be recognized and will stitch out. This will be resolved in a future update.