Usually, people find out they need to send something in by doing field tests.
NOTE: There is a standard diagnostics fee with every repair that is sent in.
If you have a dealer, you should work with them to get your product to us.
If you are instructed by your dealer, you purchased directly from Quilt EZ, or have a valid service package
please make a ticket with the status of "Repair Request", and describe your problem in as much detail as possible and the steps you have taken to test your product. Make a ticket.